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Please choose your items carefully. GCTM 4x4 Parts do not normally give refunds if you simply make the wrong decision or change your mind. We will issue a refund or arrange a replacement ONLY where goods are faulty or goods are damaged in transit. We will ask you to return the faulty or damaged goods within 30 days of delivery before issuing a replacement product or refund. Where we determine that it's not a reasonable expense to post the items back to us, then we will ask for photographic evidence (particularly in relation to damaged freight) and we will arrange a replacement. You should expect to receive your refund within four weeks of giving your items to the return shipper, however, in many cases you will receive a refund more quickly.

If you need to return an item, simply login to your account, view the order using the “complete Orders’’ link under the MY ACCOUNT menu and click the return item(s) button. We’ll notify you via email of your refund once we’ve received and processed the return item.
GCTM 4X4 PARTS aims to ship out products ordered from our online store within 1-3 days of payment approval, however shipping times may vary depending on your location within Australia. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. when you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page

Payments are processed Monday to Friday (Public Holidays and closed days excluded).

GCTM 4X4 PARTS does not accept responsibility for goods lost, stolen or damaged in transit.

Shipping and Delivery Policy

We deliver products Australia wide using a variety of couriers including Australia Post, Star Track Express, Fastway Couriers, Couriers Please, Toll priority and Direct Freight Express.

Orders are dispatched within 1-4 business days and shipping times may vary depending on your location within Australia.

Freight contact details will be supplied once your order has shipped so you can track the progress of your order.

If you elect to pick up the goods yourself, please check the “pick-up’’ options box and set the shipping to $0.

If you have any problems or questions regarding shipping, please call us on 07 46392244 or use the contact form on our contact us page.

Shipping Destinations

GCTM 4X4 PARTS ships goods Australia wide, however at this time we do NOT accept international orders through our website.

Please contact us on +61 07 46392244 or send us an email to enquire about your order.

Re-Shipping Policy

Any order re-shipped due to being refused or undeliverable the first time will have the original freight charge added to the amount due for re-delivery to cover the costs of re-delivering. We will not be held responsible for paying for your package to get re-delivered.

Please ensure when you order a product that you are home to collect it or alternatively arrange to have it delivered to somewhere you know will be able to accept it.

Call Us On
(07) 4639 2244

Location
Cnr Neil & Thomas St,
Toowoomba QLD


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